These terms apply to every service you buy from Fast Visa Consultants Ltd. They are also published on our website and may be provided with your quotation so that you can read them before you pay. Please read them carefully and ask us if anything is unclear. Nothing in these terms affects your statutory rights as a consumer.
1.1 Fast Visa Consultants Ltd ("we", "us") is based at Office 10243, 321 to 323 High Road, Chadwell Heath, Essex RM6 6AX, United Kingdom.
1.2 Contact: WhatsApp +44 7377 045317 , Landline +44 20 7131 9577 , Email info@fastvisaconsultants.co.uk , Website fastvisaconsultants.co.uk .
2.1 We provide: (a) visa appointment booking and visa application support for travel to countries outside the United Kingdom; (b) visa supporting documents, such as flight itineraries, hotel reservations and cover letters; and (c) travel bookings, such as flight tickets, hotels and transfers, which we make as a booking agent for the travel supplier.
2.2 We do not hold an ATOL and we are not a tour operator. We do not sell package holidays or flight inclusive packages. We do not combine flights and accommodation or other travel services for the same trip into a single booking. Each travel service is a separate contract between you and the supplier concerned.
2.3 Flight tickets are sold by us as agent of the airline and are issued to you when you pay. Because we do not hold an ATOL, flight bookings made through us are not ATOL protected. The airline's conditions of carriage apply to your ticket.
2.4 We do not give advice or services about UK immigration, including visas or permission to enter, stay or settle in the United Kingdom, British citizenship or asylum. That work is regulated under the Immigration and Asylum Act 1999, and we are not regulated by the Immigration Advice Authority. For UK immigration matters, please use a regulated immigration adviser or a solicitor.
2.5 Travel insurance is provided by a third party insurer under its own policy terms. We do not give advice on insurance, and any claim must be made to the insurer.
3.1 Before you pay, we will give you a quotation or invoice. It will show the services included, our service fee, any third party fees, the total price and any expected timescale.
3.2 A contract is formed when we accept your booking and confirm it in writing by email or WhatsApp. What we tell you about a service, in writing or verbally, forms part of our contract with you.
3.3 Services shown on our website are subject to availability at the time of booking.
3.4 Where we book a travel service as agent, the supplier is responsible for providing it and its own terms apply as well as these terms. We remain responsible for making your booking with reasonable care and skill and for any error we make.
4.1 All prices include any compulsory taxes and charges. Payment is by bank transfer or debit or credit card, or by another method shown on our website. We do not accept cash or cheques.
4.2 Unless your invoice shows a deposit and a balance due date, full payment is due at booking. Flight tickets must be paid in full before they are issued.
4.3 If a payment is late, we will remind you in writing before we cancel anything. If we then have to cancel, clause 7 applies.
4.4 Third party fees are passed on to you at cost and are paid to the third party on your behalf. Currency conversions will be shown on your invoice where they apply.
5.1 Decisions. Only the relevant embassy, consulate or government authority decides whether to grant a visa and how long processing takes. We cannot guarantee that a visa will be granted or that it will be granted within any particular timescale.
5.2 Our service. We will use reasonable care, skill and time to book the agreed appointment, complete forms accurately using the information you provide and prepare the documents listed on your invoice.
5.3 Appointment availability. Visa centres and embassies control appointment availability. If we cannot secure an appointment by the target date we gave you, we will tell you promptly and explain your options.
5.4 Alternative appointments. We may suggest an appointment at another location or with another country's embassy, but we will only book it with your written agreement and only where the rules allow it.
5.5 If you decline an alternative. If you do not want an alternative that differs materially from what you booked, you may cancel. We will refund our service fee, less a reasonable charge for work already done and any third party fees already paid with your agreement that cannot be recovered.
5.6 Supporting documents. Flight itineraries and hotel reservations prepared for a visa application are reservations only, not paid tickets or confirmed stays, unless your invoice says otherwise. All information and documents submitted must be true and genuine.
5.7 Third party systems. If delays are caused by embassies, visa centres, government systems or appointment portals, that is not a failure by us, provided we continue to use reasonable efforts on your case.
5.8 Visa appointment and centre terms. Appointments are booked in your name and in line with the visa centre's own rules. We do not resell appointments or book them using automated software.
6.1 If you book our visa services online, by phone, by WhatsApp or away from our office, you have the right to cancel within 14 days of the day the contract is made, without giving a reason.
6.2 To cancel, send us a clear statement by email to info@fastvisaconsultants.co.uk .
6.3 If you ask us to start work during the 14 days and then cancel, you must pay for the work done up to the time you tell us, in proportion to the full service, together with any non recoverable third party fees already paid on your behalf with your agreement.
6.4 If the service has been fully performed within the 14 days at your express request, and you acknowledged that you would then lose the right to cancel, the right to cancel no longer applies.
6.5 The cooling off right does not apply to flights, hotel accommodation, transfers or other travel services booked for specific dates.
7.1 Travel bookings. Changes and cancellations are subject to the supplier's fare or booking rules. Many airline fares cannot be changed or refunded.
7.2 Amendment fee. For changes you ask us to make after booking, we charge any supplier charges plus our amendment fee shown on your invoice.
7.3 Visa services. After the cooling off period, if you cancel we will refund what you have paid, less a reasonable charge for work already done and third party fees paid on your behalf that cannot be recovered. Once your application has been submitted to the embassy or visa centre, the service is complete and our service fee is not refundable.
8.1 Under the Consumer Rights Act 2015, our services must be provided with reasonable care and skill, within a reasonable time, and as described.
8.2 If we fall short, you are entitled to ask us to put it right. If that is not possible, or is not done within a reasonable time, you may be entitled to a price reduction.
8.3 If a visa is refused because of an error we made, we will refund our service fee and reimburse the reasonable third party costs that our error caused.
8.4 If an airline or hotel cancels or changes your booking, your rights are against that supplier. We will help you contact them and claim any refund or compensation due.
8.5 Refunds are paid to the original payment method within 14 days of our agreeing the refund. If a supplier holds the refund, we will pay it to you within 14 days of receiving it.
8.6 Nothing in these terms limits your right to claim from your card provider under Section 75 of the Consumer Credit Act 1974 or a chargeback.
9.1 Each traveller, including every child, must hold their own valid passport. Many countries require a passport to remain valid beyond the planned return date and to contain blank pages.
9.2 Before you travel, check the entry, transit and health requirements for your destination at GOV.UK Foreign Travel Advice or with the relevant embassy where appropriate.
9.3 We strongly recommend that you take out suitable travel insurance from the time of booking.
10.1 You must give us complete and accurate information and genuine documents, check every document, ticket and confirmation we send you, attend appointments on time and follow airline check in and reconfirmation requirements.
10.2 Please tell us promptly if your contact details change.
10.3 We may end our services if you behave abusively or threateningly towards our staff, or if you ask us to submit false information.
11.1 We are responsible for loss or damage that you suffer and that was a foreseeable result of our breaking this contract or failing to use reasonable care and skill.
11.2 Where we act as agent, we are not responsible for how the supplier performs its service, but we are responsible for our own errors in making the booking.
11.3 Our total liability for any claim is limited to the total price you paid for the booking or service concerned. We do not limit or exclude liability for death or personal injury caused by our negligence, fraud, or anything that cannot be limited by law.
11.4 We are not responsible for failures caused by events outside our reasonable control. If such an event prevents us providing a service, we will tell you and refund any payment for services not provided, less third party fees that cannot be recovered.
12.1 If you are unhappy, please contact us in writing at info@fastvisaconsultants.co.uk . We will acknowledge your complaint within 14 days and aim to give you a full response within 28 days.
12.2 If you are still not satisfied, you may ask a senior member of our management team to review the decision. If we cannot resolve your complaint, we will explain the available next steps in writing.
12.3 We welcome honest reviews, positive or negative. We do not pay for reviews, write reviews ourselves or hide genuine reviews.
13.1 We use your personal information, including passport details, only to provide our services and meet our legal obligations, as explained in our Privacy Policy . We share it only as needed with relevant service providers and authorities involved in providing the service you have requested.
14.1 These terms, together with your invoice or quotation, form the whole agreement between us. If there is a conflict, the invoice or quotation applies.
14.2 We may update these terms from time to time. The version you accepted when you booked applies to your booking.
14.3 These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales or, where applicable, in your local courts in Scotland or Northern Ireland.
14.4 If any part of these terms is found to be unenforceable, the rest remains in effect.
Complete and return this form only if you wish to cancel.
To: Fast Visa Consultants Ltd, Office 10243, 321 to 323 High Road, Chadwell Heath, Essex RM6 6AX, UK · info@fastvisaconsultants.co.uk
I confirm that I received and read these Terms & Conditions before paying, and that I agree to them.